Are you a natural leader with a sharp operational mindset and a strong sense of responsibility? As an Operations & Delivery Manager at Lab Digital, you play a key role in steering performance of multiple teams, client satisfaction, and business growth. If you thrive on structured collaboration, team development, and operational clarity, we would love to meet you.

about the role

As Operations & Delivery Manager, you ensure the health, maturity, performance, and growth of the teams you lead. You lead project managers, facilitate cross-functional collaboration, and oversee the quality of the work we deliver. Making sure we consistently promise to clients what we can deliver and deliver on our promises to clients.

You manage staffing, scaling, and forecasting across your teams and clients. This includes having a clear view on recruitment needs and freelance capacity. You combine strategic thinking with hands-on involvement. From yearly reviews, to coaching conversations to building long-term client relationships.

You are the bridge between our clients and delivery teams, helping align roadmaps, processes, and team capabilities with client ambitions. At the same time, you are closely involved in administrative control: keeping track of the invoicing process, financial forecasting, contracts, and project documentation. You also play a key role in guarding and nurturing the culture and values of Lab Digital. Whether through team conversations, daily collaboration, 1-on-1 coaching or broader organizational initiatives, you help ensure our way of working remains aligned with what we stand for.

You report to the Operations Director and work closely with peers across HR, Finance, Recruitment, and Operations Management to shape the future of Lab Digital.

about you

You thrive in a dynamic environment where no two days are the same. You bring structure and clarity without losing sight of people. With a collaborative mindset and a strong commercial instinct, you manage internal teams while cultivating trusted client relationships.

You enjoy coaching others, facilitating growth, and creating scalable ways of working. At the same time, you keep a close eye on operations, knowing how to turn insights into action and strategy into delivery. You take ownership, know when to listen, adapt, or challenge. You care deeply about team culture and you speak up when something feels off. At the same time your stakeholder management is strong and you don’t shy away from the (sometimes) difficult conversations with clients. You understand that upholding shared values is just as important as delivering results.

what you bring

• At least 5 years experience in managing teams, preferably in an agency and with custom software development

• Strong understanding of operational processes, forecasting, and team planning

• Confidence in coaching and guiding project managers and you have experience in leading multidisciplinary teams

• A strategic mindset when it comes to scaling teams and structuring accounts

• You can spot commercial opportunities and know how to accelerate digital growth for clients.

• Fluent in English; Dutch is a plus

Don't feel you meet 100% of the requirements? We celebrate building diverse teams from all backgrounds, so we encourage you to apply anyway and show us your potential!

what we offer

If you're spending a big portion of your life working, why not do it where you really count, and where there's room for your ambitions? Imagine a place where you can experiment with trending technology and create beautiful products for intriguing clients. Our success lies in our people, and that's why we put them at the heart of everything we do. This translates to a constant focus on them: we're always looking out for their well-being and growth. That's not only about basic terms; it's also about focusing on you as an individual and on your role within your team.

Key aspects of those efforts include foundational conditions, a strong focus on individual ambitions and nurturing collaboration.

Benefits & Perks:

• Starting salary of at least € 6.000 per month and with experience and growth, it can go towards € 7.500

• 25 vacation days and a favourable pension plan

• Bonus (one month salary) in case of a positive operating result

• An office centrally located in Utrecht, The Netherlands, walking distance from a public transport hub

• A naturally lit, green environment that is healthy and provides tranquility

• A strong focus on your personal ambitions

• Hybrid working and flexible hours in consultation with your team

• The opportunity to work from abroad for a period and to further balance work with enjoyment and relaxation in the form of a workation

• No concessions on gear you need to do your job well including laptop, headphones and more

Team:

• Our international team consist of 90+ colleagues. Lab Digital has a strong engineering culture and you’ll be working in multidisciplinary teams with talented colleagues

• For several consecutive years, Lab Digital has been recognized by its team as an official Great Place To Work(GPTW).

• Freedom and DEI (Diversity, Equity and Inclusion)

• Fun: facilitated lunches, theme borrels and team events. But also the freedom to arrange it yourself, whenever you want.

(Personal) development:

• Help to develop our clients with multiple brands and regions like Danone, Frasers Group, Mars, Knives & Tools, Heijmans, Spring GDS & SLB Diensten

• Constant focus on your development, drivers and ambitions through Mentorship Programme, Personal Development Plan, Lab Academy, Growth Paths for Juniors and Mediors and collaborations with educational institutions.

• 3-day personal development training with a great external coach in the 1st year of your employment. Set by the beach and fully catered for.

• Weekly dedicated time for learning and a library of courses, books and trainings to choose from.

Your colleagues

Our team consist of 80+ colleagues. Curious about who your colleagues will be? Take a look at the profiles of Menno, Els, Boyan and Valeria.