Business Analyst

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Business Analyst

Full-time / Part-time · Utrecht, The Netherlands

You are a proven Business Analyst with experience in e-commerce, understanding the clients business and the bigger picture. You bring the right people together (creative, tech) and guide clients to make the right decisions. You ensure user stories are clear in order to, together with the team, deliver a great product.

about the role

As a business analyst, you connect the clients needs to solutions in collaboration with our creative and technical team. You know how to run a digital project, solve issues and oversee business, UX and IT aspects.

You understand the “why”, translate the client wishes into a roadmap or a product backlog and detailed user stories, ready for the team. You are valued for your analytical and solution-oriented ways. You identify opportunities and help the client Product Owner or the team to make the best decisions. With your experience you’re not afraid to dive into details and challenge the team and the stakeholders. You simplify and visualise to make sure everyone is on board.

You work closely together with the client's Product Owner and their stakeholders. On our side you work with creatives (UX, Visual Design), architects, developers, quality assurance, project managers and your peers (BAs and Strategists).

about you

Knowing which questions to ask, eagerness to lean and able to add value to our projects are the most important skills for this role. You are experienced in the digital domain, with at least some e-commerce domain experience. Analytical thinking and being a team player makes you perfect for this role. You have great communication skills and are able to deal with customers, non-technical stakeholders, technical or creative people. You are always interested in the developments in digital and learning more about (our) technologies or trends in our industry. Like MACH, commercetools, headless CMS systems, open source, scaling applications and performance

what you bring

  • Minimum 5 years experience in a similar role.

  • At least 2 years experience in e-commerce or in customer facing platforms (B2C/B2B/D2C/C2C), focused on the customer journey.

  • At least 2 years experience in a similar role within a digital agency, start-up or similar environment.

  • Good understanding of Agile ways of working, the digital domain, available solutions, systems and the commerce domain.

  • Having an eye for business processes, interactions with systems and the technical solution.

Don't feel you meet 100% of the requirements? We celebrate building diverse teams from all backgrounds, so we encourage you to apply anyway and show us your potential!

€ 4.500 - € 6.000 per month

25 vacation days

Laptop, headphones and more

Knowledge sharing

Flexible hours

what we offer

If you're spending a big portion of your life working, why not do it where you really count, and where there's room for your ambitions? Imagine a place where you can experiment with trending technology and create beautiful products for intriguing clients. Our success lies in our people, and that's why we put them at the heart of everything we do. This translates to a constant focus on them: we're always looking out for their well-being and growth. That's not only about basic terms; it's also about focusing on you as an individual and on your role within your team.

Key aspects of those efforts include foundational conditions, a strong focus on individual ambitions and nurturing collaboration.

Benefits & Perks:

  • Starting salary of at least € 4.500 per month and with experience and growth, it can go towards € 6.000

  • 25 vacation days and a favourable pension plan

  • Bonus (one month salary) in case of a positive operating result

  • An office centrally located in Utrecht, The Netherlands, walking distance from a public transport hub

  • A naturally lit, green environment that is healthy and provides tranquility

  • A strong focus on your personal ambitions

  • Hybrid working and flexible hours in consultation with your team

  • The opportunity to work from abroad for a period and to further balance work with enjoyment and relaxation in the form of a workation

  • No concessions on gear you need to do your job well including laptop, headphones and more


  • Our international team consist of 80+ colleagues. Lab Digital has a strong engineering culture and you’ll be working in multidisciplinary teams with talented colleagues

  • For several consecutive years, Lab Digital has been recognized by its team as an official Great Place To Work(GPTW).

  • An office centrally located in Utrecht, The Netherlands, walking distance from a public transport hub

  • Freedom and DEI (Diversity, Equity and Inclusion)

  • Fun: facilitated lunches, theme borrels and team events. But also the freedom to arrange it yourself, whenever you want.

(Personal) development:

  • Help to develop our clients with multiple brands and regions like Danone, Frasers Group, Mars, Knives & Tools, Heijmans, Spring GDS & SLB Diensten

  • Constant focus on your development, drivers and ambitions through Mentorship Programme, Personal Development Plan, Lab Academy, Growth Paths for Juniors and Mediors and collaborations with educational institutions.

  • 3-day personal development training with a great external coach in the 1st year of your employment. Set by the beach and fully catered for.

  • Weekly dedicated time for learning and a library of courses, books and trainings to choose from.

  • We grow with you when you grow. Not only professionally, but also when you at home in your potential role as a parent. Therefore we offer additional days off, to support you in the transition into parenthood: perhaps the most important role you will ever have.

"With the growth of both the organisation and the projects, as well as the technical challenges we are allowed to solve, we find it all the more important to keep an eye on the people. That is ultimately where the strength of Lab Digital lies."

Michael, VP of Engineering

Your colleagues

Our team consist of 80+ colleagues. Curious about who your colleagues will be? Take a look at the profiles of Gijs, Jasper, Erik and Gerben

Gijs Edelbroek

Strategy Director

Jasper Berghoef

Technical Strategist

Gerben van der Laan

Digital Solutions Architect

Erik de Vries

Digital Solutions Architect

Let's talk

Are you the person we are looking for?
Apply for this position and we would love to talk to you.

Lab Digital does not work with third parties to fill this position.